Privacy Policy

Helenas Ekonomitjänst AB (Mrs Fjellman hand dyed yarn) Privacy policy

For us, it is important to be completely transparent, both how we work and how we handle the information we collect. In this privacy and marketing policy, we explain how and why we process personal data and use cookies on our website, as well as your rights and our obligations towards you as a visitor and customer. With this Privacy Policy, we want to show how we ensure that your personal data is processed in accordance with current personal data legislation.

1. General

This privacy and marketing policy ("Integrity Policy") describes how Helenas Ekonomitjänst AB, org. no. 556919-4383, Hjortrongränd 15, 774 62 Avesta, e-mail: info@frufjellman.se (“Helenas Ekonomitjänst”, “we”), collects, stores, uses and discloses your personal data. The privacy policy applies when Helenas Ekonomitjänst AB enters into an agreement with a customer who buys goods from Fru Fjellman hand dyed yarn. The privacy policy also applies to visitors to the website.

2. Personal data responsibility

2.1 Helenas Ekonomitjänst AB as Personal Data Controller

Helenas Ekonomitjänst AB is the personal data controller for the processing of your personal data as a customer or visitor to our website and is responsible for such processing taking place in accordance with applicable legislation.

3. When do we process your personal data?

3.1 Why do we store information?
In order for you to be able to visit our website and have the best possible experience, receive certain information or newsletters or enter into an agreement with us, we must collect and process personal data about you. More information can be found below point 5 Why do we process data about you?

3.2 When do we store the information
Helenas Ekonomitjänst AB collects and processes personal data about you when you visit our website, enter into an agreement with us, apply for a job, when you participate in an event organized by Helenas Ekonomitjänst AB or otherwise have contact with Helenas Ekonomitjänst AB. The information that is collected from you when you buy our goods, apply for a job or otherwise need to communicate with us is required Helenas Ekonomitjänst AB to be able to provide its goods, offers and other obligations towards you.

3.3 How we collect it
Through the information you provide to us when ordering, looking for a job, filling out a contact form, or visiting the website in the form of cookies. Read more about Cookies under the Cookie Policy section.

4. What personal data do we process about you?

4.1 For you who are a customer of Helenas Ekonomitjänst AB
The personal data Helenas Ekonomitjänst AB collects and processes about you as a customer who purchases our services is:

Name
Addresses, Visit and billing address
Phone number and email address
Payment information
Customer number
IP address and information about your use of the Helenas Ekonomitjänst AB website

4.2 For you who are visitors to our website
The personal data Helenas Ekonomitjänst AB collects and processes about you as a visitor to our website is:

Name
Address
Phone number and email address
IP address and information about your use of Pinevision's website Information about which of our services or offers you were interested in, how you use our newsletter, blog and social channels and which events you signed up for.

5. Why do we process data about you?

5.1 For you who are a customer of Helenas Ekonomitjänst AB
Helenas Ekonomitjänst AB processes your personal data for various purposes. Mainly , Helenas Ekonomitjänst AB processes your personal data for the purpose of:

Fulfill our obligations to you as a customer, such as the execution of agreements between the parties, invoicing and the provision of our services and support
Provide general customer care and customer service, such as answering questions and correcting incorrect information
Provide information and direct marketing, by post, e-mail, SMS/MMS and telephone regarding Helenas Ekonomitjänst AB and selected partners' services.
Provide you with relevant information and customized offers in newsletters and on the web or social channels
Assess which payment models we can offer you, for example through credit assessments
Improve our customer offering, for example development of services, products and features; The data can also form the basis for market and customer analyses, market research, statistics, business follow-up and business and method development related to the purchase of services.

5.2 For you who are visitors to our website
Cookies are stored continuously, as long as you visit our website. Otherwise, personal data is stored when:

When you fill out a form
You sign up for our newsletter or want more information from us about our services.

In addition to the list above, Helenas Ekonomitjänst AB processes personal data about visitors to our website also for the purpose of:

Provide special offers
Enable communication with you as a visitor via post, e-mail, telephone or SMS/MMS; and
Enable personal offers, marketing and event invitations via phone, post, e-mail and SMS/MMS

6. The legal grounds for our processing of your personal data

Helenas Ekonomitjänst AB bases the processing of your personal data on a number of legal grounds. These are described in this section.

6.1 Complete the agreement
Among other things, we process your personal data in order to be able to fulfill the agreement with you as a customer, such as being able to contact you. Towards you as a visitor of our website, such as your behavior on our website, your interaction with Helenas Ekonomitjänst AB as well as your interest in our offers and products in order to be able to fulfill our commitment to provide you with personalized offers.

6.2 Legal obligations
As a customer, we may need to process your data based on legal obligations according to e.g. the Accounting Act.

6.3 Balancing of interests
Part of the processing of personal data that we carry out is based on a so-called balancing of interests. This applies, for example, to the processing we carry out in order to be able to send you offers about our services and to make a limited segmentation of customers, certain region etc. Helenas Ekonomitjänst AB does not process sensitive personal data based on a balancing of interests and does not carry out any processing that constitutes profiling with the support of a balancing of interests.

7. Compilation of our personal data processing

In order to deliver, develop our goods and provide support, we have as a legal basis the fulfillment of purchase agreements (sales terms). Here are categories of personal data: name, phone number and email address. The storage period applies to three years after you were last an active customer of Helenas Ekonomitjänst AB.
In order to ensure that legal requirements are complied with, such as the Accounting Act , Helenas Ekonomitjänst AB's legal basis is legal obligation. Categories of personal data are name and identification number, address (including billing address) and customer number. We store the data for as long as we are obliged to store the data according to the applicable law.
In order to market Helenas Ekonomitjänst AB and the services of our partners or group companies by post, e-mail, phone and SMS/MMS, our legal basis is a balancing of interests. Categories of personal data are name, telephone number and email address. Helenas Ekonomitjänst AB stores this data as long as you do not yourself request that we delete your data and stop communicating with you.
In order to give you as a visitor to our website the opportunity to receive customized offers and enable direct marketing via mail, e-mail, telephone or SMS/MMS, our legal basis is balance of interests and consent. Categories of personal data are name, telephone number and e-mail address, IP address and information about your use of the Helenas Ekonomitjänst AB website, information about how you use our website, about which of our offers you were interested in, which of our newsletters you interacted with with and which of our events you signed up for. Helenas Ekonomitjänst AB stores this data as long as you do not yourself request that we delete your data and stop communicating with you.

8. Profiling

8.1 Why we do profiling
Helenas Ekonomitjänst AB can process your personal data by profiling your visits to our website. Helenas Ekonomitjänst AB can analyze information about how you use our website, about which of our goods and offers you were interested in, which of our newsletters you interacted with and which of our events you signed up for, information about your visitor behavior on our website for to provide you with offers that we think are suitable for you and to invite you to events we think you would like to attend.

8.2 Objection to profiling
You can object to the processing of personal data through profiling at any time. You do this by contacting us at info@frufjellman.se When Helenas Ekonomitjänst AB has received your notification, we will stop processing your personal data for this purpose.

9. How long do we store data about you?

9.1 Needs
Your personal data is saved as long as there is a need to save it to fulfill the purposes for which the data was collected in accordance with this Privacy Policy. Helenas Ekonomitjänst AB may save the data longer if necessary to comply with legal requirements or to protect Helenas Ekonomitjänst AB's legal interests, for example if there is a legal process in progress.

9.2 Request for removal
Helenas Ekonomitjänst AB saves personal data as long as you do not yourself request that we delete your data and stop communicating with you.

10. To whom do we disclose personal data?

10.1 To whom do we provide information?
Helenas Ekonomitjänst AB will release your data to third parties, such as Helenas Ekonomitjänst AB , marketing partners and suppliers for credit reporting services.

10.2 How may third parties use the information?
Third parties to whom Helenas Ekonomitjänst AB discloses information or otherwise provide information about a customer or visitor to the Helenas Ekonomitjänst AB website may only use the information for the purpose of selling and marketing Helenas Ekonomitjänst AB and Helenas Ekonomitjänst AB 's partners' services and products or for the purpose of to deliver services related to Helenas Ekonomitjänst AB agreement with you as a customer or visitor to our website.

10.3 Legal requirements
Personal data will be disclosed by Helenas Ekonomitjänst AB if it is necessary to comply with applicable legal requirements or requirements from authorities, to safeguard Helenas Ekonomitjänst AB's legal interests or to detect, prevent or draw attention to fraud and other security or technical problems.

10.4 Countries outside the EU/EEA
Helenas Ekonomitjänst AB will transfer your personal data to countries outside the EU/EEA, if any of Helenas Ekonomitjänst AB's suppliers or partners are located there. If personal data is transferred to a country outside the EU/EEA, Helenas Ekonomitjänst AB will take measures to ensure that the personal data continues to be protected and also take the necessary measures to legally transfer personal data to countries outside the EU/EEA.

10.5 Again sale of personal data
Helenas Ekonomitjänst AB will not sell your personal data to third parties unless we have your permission to do so.

11. Change of privacy policy

Helenas Ekonomitjänst AB has the right to change the Privacy Policy and we will notify you with reasonable notice when changes are made to the Privacy Policy.

12. The protection of your personal data

We want you to feel safe when you provide us with your personal data. We have developed and implemented security measures necessary to protect your personal data against improper access, alteration and deletion.

13. Your rights

13.1 Helenas Ekonomitjänst AB responsibility
Helenas Ekonomitjänst AB is responsible for your personal data being processed in accordance with current legislation.

13.2 Changes to your information
Helenas Ekonomitjänst AB will, at your request or on its own initiative, correct, de-identify, delete or supplement information that is found to be incorrect, incomplete or misleading.

13.3 What you can request

You have the right to request:

Access to your personal data. This means that you have the right to request a register extract of the processing we carry out regarding your personal data. You also have the right to receive a copy of the personal data being processed. You have the right to receive, free of charge, a register extract from which personal data is registered about you, the purposes of the processing and to which recipients the data has been or is to be disclosed. You also have the right to receive information in the register extract about where the data has been taken from if the personal data has not been collected from you, the existence of automated decision-making (including profiling) as well as the anticipated period during which the data will be stored or the criteria used to determine this period. You also have the right to receive information about your other rights specified in this point in the register extract.
Correction of your personal data. At your request, we will correct the incorrect or incomplete data we process about you as quickly as possible.
Deletion of your personal data. This means that you have the right to request that your personal data be deleted if it is no longer necessary for the purpose for which it was collected. However, there may be legal requirements that we may not immediately delete your personal data in, for example, accounting and tax legislation. We will then end the processing that is done for purposes other than complying with the legislation.
Limitation of treatment. This means that your personal data is marked so that it may only be processed for certain limited purposes. You can, among other things, request a restriction when you believe that your data is incorrect and you have requested correction according to section 13.3.2. While the correctness of the data is being investigated, their processing will be limited.

13.4 Corrections to third parties
Helenas Ekonomitjänst AB will notify each recipient to whom the personal data has been disclosed in accordance with point 10 above about possible corrections or deletion of data as well as limitation of data processing.

13.5 Data portability - Transfer of your personal data
You have the right to data portability. This means a right to, under certain conditions, obtain and transfer your personal data in a structured, generally used and machine-readable format to another personal data controller.

13.6 Objection against balancing of interests
You have the right to object to personal data processing that is carried out on the basis of a balancing of interests. If you object to such processing, we will only continue the processing if there are legitimate reasons for the processing that outweigh your interests.

13.7 Objection to direct marketing
If you do not want us to process your personal data for direct marketing, you always have the right to object to such processing by sending an email to info@frufjellman.se . Once we have received your objection, we will stop processing the personal data for such marketing purposes.

13.8 Complaints
You have the right to submit any complaints regarding the processing of your personal data to the Swedish Data Protection Authority.

14. Cookies

When you visit our website, we use cookies, which you can find more information about in Helenas Ekonomitjänst AB's cookie policy

15. Contact information

Do not hesitate to contact us if you have any questions about this Privacy Policy, the processing of your personal data or if you would like to request a register extract. You can find our contact information below.

Helenas Ekonomitjänst AB
Hjortrongränd 15,
774 62 Avesta,

info@frufjellman.se